All Systems Operational
TI Web Application & Client Portal ? Operational
90 days ago
100.0 % uptime
Today
Mobile Application Operational
90 days ago
100.0 % uptime
Today
Report PDF Generation Operational
90 days ago
100.0 % uptime
Today
Marketing Web Pages & Blog ? Operational
90 days ago
100.0 % uptime
Today
Partner Services Operational
90 days ago
99.93 % uptime
Today
Subscription Management Operational
90 days ago
100.0 % uptime
Today
TI Payments ? Operational
90 days ago
99.46 % uptime
Today
SMS Messaging ? Operational
90 days ago
100.0 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
Secure24 Operational
90 days ago
100.0 % uptime
Today
HomeBinder Operational
90 days ago
100.0 % uptime
Today
Google Drive/Calendar Operational
90 days ago
100.0 % uptime
Today
Inspection Support Network Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Oct 3, 2022

No incidents reported today.

Oct 2, 2022

No incidents reported.

Oct 1, 2022

No incidents reported.

Sep 30, 2022

No incidents reported.

Sep 29, 2022

No incidents reported.

Sep 28, 2022

No incidents reported.

Sep 27, 2022
Resolved - We have been informed that a setting enabled that auto expired our sub-merchants after one year unless they were renewed via an API call. We were unaware of this setting and it was not disclosed during our onboarding with the ProPay technical team.

All expired merchant accounts have been manually renewed and are operating as expected.

We have reached out to our relationship manager to have this option disabled so we can avoid this issue going forward.

Sep 27, 11:22 EDT
Investigating - We are currently investigating an issue where some Payments users are not able to process online payments. This issue prevents the Pay Now button from being displayed on invoices as well as the ability to manually accept card payments from the job in the web account.

This issue appears to be isolated to merchant accounts that have recently had their first anniversary. We are working with ProPay, our payments provider to better understand and resolve the issue.

Sep 26, 19:57 EDT
Sep 26, 2022
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022

No incidents reported.

Sep 22, 2022

No incidents reported.

Sep 21, 2022

No incidents reported.

Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.